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Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. 6 Wisecars is not liable for services or bookings not fulfilled due to force majeure. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We also ensure all reviews are published without moderation. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Please inform the car rental company straight away if your rental car gets damaged. Trustpilot is assessing this review in accordance with our flagging process. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. See the full list of exclusions under section Deductible Protection Products will not cover. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. ONWise users may obtain an online cancellation quote through our contract administration platform. Wisecars flagged this review for containing harmful or illegal content.Read more. What's Wisecars' cancellation policy? Minimum age requirements on larger cars may also be higher at some locations. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. You will find the telephone number in the Car Rental Agreement. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. 2023 Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Find out how we combat fake reviews. You can amend your booking information or cancel your booking in a few simple steps. However, this is not true. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The price is at end only a quarter of thee rate! The use of our website signifies your acceptance of these Terms of Service. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. The Car Rental Company must give its consent to repairs and replacements. 2023 Wisecars. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). All bookings include free cancellation up to 48 hours before the pick-up time. Due to this protection, it cannot be read by any third party. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. When you rent a car, you will usually need excess coverage. Dear Sara,Thank you for contacting us! This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Click on Menu "Subscriptions". charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note, making a new booking may result in the change of the Car Rental Company. You can also find this information in the pick-up and drop-off details. That should not even be separate. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. My issue has been resolved. Just scroll down to the bottom of this page and create a support ticket. Subscribe! Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Please note, under no circumstances is the fuel included in the rental price. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In most locations, the minimum renting age is 21 years. Minimum age requirements on larger cars may also be higher at some locations. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Manage bookings effortlessly. If your plans change in advance, you can bring your pick-up time forward by amending your booking. I had questions about requirements of car insurance. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you do not agree with any part of them, you must not proceed with your booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Mi az a Trustindex? If additional information is required, the process may be extended for another 28 calendar days. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Your contract for car rental will be between you and the Car Rental Company. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. This information must be sent via email and give Wisecars the relevant details of the incident. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. I refused to pay and they refused to refund me my $535 back. Companies can ask for reviews via automatic invitations. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Wisecars is an online vehicle rental broker. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. All rights reserved. Your browser settings can be set to inform you before receiving a Cookie. provided by the customer's credit card company. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Amendments can only be made up to 48 hours before the pick-up time. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Great service! There are too much additional insurances taxes etc. It is highly recommended to call the police even for the smallest of damages. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). What's Wisecars' cancellation policy? Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. www.wisecars.com. 49 reviews. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Some Car Rental Companies in some rental countries may also require an International Driving Permit. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. My trip to NZ had to be cancelled due to the cyclone that hit the area. Cancellation Protection can be purchased only at the time of booking and is not refundable. You may need an international driving permit (IDP) to drive in some countries. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. In all these cases, you will receive no refund of the money you have paid. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. We will send you your rental voucher 48 hours before your pick-up time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Reduce your carbon footprint by selecting a greener car hire option. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Thanks! If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. they are untrustworthy. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. There might be differences based on offers. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Free cancellation up to 48hrs before trip. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage.