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These items may ignite by friction; dont place flammable liquids, gases or aerosols in your suitcase; medication should always be carried in your hand baggage; keep your passport safe while youre away as its an important document of identification (always keep a copy). If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. The lead name must be 18 or over to make a booking with us and has to travel with us if all other customers on the booking are under 18. Resort Flight Check-in The balance of the price of your flights must be paid at least 10 weeks prior . We take a zero-tolerance stance with regard to any person who threatens the safety, comfort and wellbeing of customers and colleagues. add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking); change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date); make a one-off Prepayment which will reduce the amount of your final Prepayment. Where the car hire is booked as part of the package holiday: The total charged to you for your holiday will be inclusive of such car hire and the car hire will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. Please refer to your Transfer Voucher for instructions on how to reconfirm your return transfer. If we require your Guaranteed Cabin Luggage to go into the hold for operational requirements, you can contact Customer Services to arrange a refund for any charges you have paid for this service. While we are sure that the colleagues at these hotels do their best to discourage animals from wandering into areas where food is served, we ask that you refrain from feeding such wildlife. Important notice in respect of limits on liability. (c) Clauses 18(a) and 18(b) above will not apply to those customers who do not have the capacity to submit claims themselves. You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation. Money and personal belongings - we strongly recommend that you store all money and valuables in a secure place during your holiday. It does not form part of your holiday and is not governed by the Package Travel and Linked Travel Arrangements Regulations 2018. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking. You'll have everything you need to search, book, and manage package holidays and flight-only bookings in one handy place. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. We make no promises, representations or warranties about any resort services featured on our website. (d) Child Age - The child age where a Free Child would be applicable is displayed on the accommodation description page of the brochure and on our website. (d) You may submit a claim to Jet2.com on behalf of other members of the same party. There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). At 10 weeks before departure we will take any outstanding Balance payment and send a confirmation that the Balance has been paid. Factors which may affect information accuracy: We rigorously check the information we supply to ensure it is correct. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. For more information in relation to visa and immigration requirements, please refer to www.jet2holidays.com/faqs. ian thomas drummer heart attack; poeme sur l'enfance malheureuse. When you request the cancellation, you'll be sent a cancellation email. I need to cancel for personal reasons, eg, illness, bereavement, redundancy. In some cases you may find the cost of the meal cheaper, however we regret that it will not be possible to refund the difference. For more information on excursions please see clause 15 below. Under EU Regulation 261/2004 (or UK law equivalent) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. We can no longer provide the holiday as a result of unavoidable and extraordinary circumstances. https://bit.ly/3tsWYJn. You must not: (i) contravene any applicable law; (ii) use any threatening, abusive or insulting words or actions towards other customers or colleagues; (iii) behave in a disorderly manner or in a manner to which other customers may reasonably object. Other outsize items e.g. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please be aware that in some properties, there may also be limits on the. We will accept responsibility for the travel services making up your "package" as an organiser under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. 5. If a claim is pursued and subsequently found to be dishonest, this is a criminal matter and details will be passed to the relevant authorities. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. cancelling one person off a holiday jet2 - junjianyu.com If we fail to hear from you following the additional reminder, we reserve the right to cancel the package holiday and you will receive a full refund for the holiday, except for any amendment fees. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast on the day of departure. enlightenment yoga in astrology; frangible bullet wound. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. You will receive your private transfer voucher as part of your holiday documents 4 weeks before departure, and this details where to meet the local transfer representative in the arrivals hall. Transfer / Car Hire Problems Holiday companies must make their cancellation policies clearer to customers Credit: Getty - Contributor. However, if you change from a holiday with no Free Child availability to a holiday with Free Child availability, this shall be treated as a cancellation, the terms set out in clause 6 above shall apply and you shall be obliged to pay the new holiday price, including a new deposit, together with the relevant cancellation fees for the original booking. If you have concerns speak to reception, or tell your representative or tour operator. 50% of holiday cost* or the deposit if more. After you have confirmed a Payment Plan, you may change it by visiting the "Manage My Booking" section of our website. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. Please note if this happens, we will not reimburse the amount you have paid for any flights you have used, tried to use, or are unable to use, as a result of your failure to meet applicable requirements. Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked in baggage included in the holiday price, which is an allowance of 22kg. 90%. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Jet2holidays, Jet2Villas,Jet2CityBreaks, Indulgent Escapes and VIBE by Jet2holidaysare trading names of Jet2holidays Limited. Log on to www.Jet2holidays.com and follow the link for Manage my booking - Check-in Online on the top right hand side of the page to choose from many extras, and check in online to make your flight even more enjoyable. Further information can also be obtained from the Commission for Aviation Regulation, 3rd Floor, 6 Earlsfort Terrace, Dublin 2, Phone: 01 661700 www.aviationreg.ie. If we are made aware of a severe allergy and you or any member of your party is not carrying the required medication, that person may be refused travel. 17. For the freedom of your own space and the perks of a package holiday, choose Jet2Villas. Jet2holidays, Jet2Villas and Jet2City Breaks are trading names of Jet2holidays Limited. Our ratings are based on our knowledge and customer feedback of the facilities, food and service available at the accommodation, as well as the characteristic differences between accommodation types such as apartments and hotels. You may also have the rights provided in the final paragraph of clause 8. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). Please note that not all UK airports provide this service, or may provide on a seasonal basis only. Please contact our Special Assistance Team to discuss, so that you are aware of any additional charges. It is within our sole discretion as to whether to offer a Payment Plan in relation to a particular holiday or a particular customer and we may discontinue the offering of a Payment Plan at any time (although, if we do so, we will allow you to continue to make Prepayments in accordance with any existing Payment Plan which you have setup). Your villa, return flights, 22kg baggage and hire car are all included to make things easier for you! The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. Hotel Cartago San Miguel - UPDATED Prices, Reviews & Photos (Port de If, after your departure, a significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. Compensation for cancellation or significant change, 14. Beach club lazing or all-night dancing. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.ukor https://www.gov.uk/foreign-travel-advice. Itinerary changes (to departure date, airport, flight time, duration, destination or . Alcohol and drugs - alcohol can make you less alert and less in control, so take it easy; never accept drinks from strangers or from anyone you dont completely trust; try to keep your drink with you at all times; nominate someone to watch your drinks, especially if youre leaving your friends to go to the toilet; dont share or exchange drinks; be aware of how much youve had to drink and remember alcohol is dehydrating, so drink plenty of water; avoid using recreational drugs, as theyre likely to be illegal in your holiday destination. Our friendly Customer Helpers have received training on hidden disabilities and if you or a member of your party has any special requirements, please contact our Special Assistance team before travel. Costs may vary for alternative accommodation, so you may need to pay any uplift in cost relating to this. 469 Posts. Our trophy cabinet's full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers' Choice Awards 2020!Jet2.com won Best Airline - UK and Best Low-Cost Airline - Europe - and that's four years in a row! If you or someone in your party requires a specific room or certain facilities in the accommodation please inform us in plenty of time and wherever possible before you confirm your holiday, as this will help us to try and meet your needs. This does not extend to any reimbursement of other elements of your holiday cost. The resort services which we may highlight are provided by persons, firms, companies and other bodies which are wholly independent of Jet2holidays. Self Catering no meals are included in the cost of your holiday, but you will be provided with catering facilities in your accommodation to cook light meals. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Team at Jet2holidays, PO BOX 284, Leeds, LS11 1GE. You will be one of the first three stops on arrival, and one of the final three pickups on your departure transfer (although please be aware that in certain circumstances, including due to local traffic conditions, delays to incoming flights and roadworks, we may need to make additional stops). As we ordinarily take Prepayments on a monthly basis, the number of Prepayments (and therefore the amount of each Prepayment) will depend upon the number of months between setting up your Payment Plan and the Balance Payment Date. Re: Can I cancel one person off my holiday. The advice on the FCDO website can change so check regularly for updates about your specific holiday destination. Using a taxi or minicab - never accept a lift from an unlicensed taxi, a stranger or someone you dont completely trust; try to share a taxi with a friend; if youre calling a taxi from a public place, try not to let people overhear your name or details of where youre staying; always sit in the back of the car and if you chat to the driver dont give them any personal details. In the event that you choose to add an excursion or other attraction/tour onto your booking prior to travel via our website, we will be acting as agent on behalf of the excursion provider. Do not attempt to climb from one balcony to another. Alternatively, you may be able to store your valuables at the hotel reception but we provide no assurance to this effect. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Customers can purchase a policy from Jet2holidays on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. Please ensure that you read these carefully. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. Never attempt to locate a gas leak yourself or tamper with the gas supply. Advice on service and amenity variations during 'peak' and 'off-peak' seasons: Most of the destinations we feature/advertise are available all year round, however some do have quieter off peak periods when you can enjoy the resort or city being less crowded and more personal attention from colleagues. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. We recognise that everyones needs are different, and that air travel can be stressful for some of our customers. The bad news is that you have to pay cancellation charges and you may not be able to recover much. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Simply follow the link in this email to confirm and complete the cancellation. rubber lined swimming trunks). If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. 22. You can let us know at any time if you no longer want to receive emails by clicking here. In some cases the voucher will also advise the reconfirmation number for your return transfer which will need to be called at least 24 hours before departure. Single Rooms a single room or twin for sole use room with 1 or 2 single beds. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. Any contract you enter into is with the supplier of the services concerned. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctors letter and must be presented in the original container. We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. Gas water heaters and appliances - always check that gas appliances are turned off when not in use; never use gas cookers as a form of room heating and always follow the operating instructions provided; indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. 14 May 2020 at 11:39AM edited 14 May 2020 at 11:40AM. Travel firms unlikely to give refunds if a family tragedy means you cancel 70%. You will only be charged for the cost increases over 2% of your holiday price. Please note, transfers are not included within a Jet2CityBreaks booking, 10. Please note villa check in times are usually 16:00 and check out times 10:00 and usually do not have storage facilities for luggage. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. Maid service:The frequency of maid service and changes of linen may differ from property to property and for villas this is not guaranteed. You can cancel your flight at Manage My Booking. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. Please note that the deposit is non-refundable once paid. Not every Half Board Plus or Full Board Plus package will offer the same additional service(s). Depending on the number of people in the transfer and availability of vehicles, more than one vehicle may be used for private transfers. However this may not always be possible due to local restrictions. 9. Only redeemable on flight only bookings made directly with Jet2.com and not any bookings made with Jet2holidays. This deposit will be fully refunded on your check out if no damage has been found in the accommodation. Please take a look at our Transfer Voucher for details on the services arranged in your chosen resort and whether there is an appointed agent in your resort. Further details applicable to car hire and FAQs can be found at www.jet2holidays.com/faqs and full details of the car hire arrangements will be provided to you in advance of travel. Where applicable, we will send you an amendment invoice. Please note in some cases, infants and children do not count towards occupancy levels, however you will be advised of this at the time of your booking. If there are no other alternatives, we advise that you should keep your money and valuables with you at all times. We will always do our best to inform you in advance of changes to any of the above circumstances where possible. Tee off on lush green golf courses, surf on turquoise waters or simply sit back and relax! If you do not wish to choose your seats online before you fly, seats will be allocated on a first come, first served basis either during the online check-in process or at the check-in desk. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed departure by anyone in the booking. We will notify you by email or by post at least 5 days before debiting your payment card with the increased charges. We pride ourselves on the quality and friendly professionalism of our colleagues. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. All our Indulgent Escapes include a swanky five-star hotel, return flights, 25kg baggage and private hotel transfers. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure. Amendments or Booking Cancellations | First Choice Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. g) Please see clause 6 below for the pricing terms and conditions in relation to Free Child Places. Jet2holidays Reviews - Read 72 Genuine Customer Reviews Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices. If you booked direct just go in to manage my booking on Jet2 site and go to the very bottom of the page (below all the adverts) and there is a "cancel this holiday" button (highlighted text but not large) click on that and you can cancel online, it will tell . Jet2holidaysreserves the right to alter the price of any of the holidays advertised on the website. Sorry, we were unable to log you in. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Bookings made after your original package holiday booking and prior to travel: You may book Excursions prior to travel directly with Jet2holidays. If you feel the policy isnt right for your needs and you notify us within 14 days of purchase, well refund the premium to you in full, as long as you havent already travelled or made a claim.