Ok. One problem with buying a modem versus renting one, however, is that technology is always changing. If the modem isnt running the latest version of firmware, itll get the updated firmware from your ISP and install it. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. That depends. Press question mark to learn the rest of the keyboard shortcuts. We need to go to the source to see what the latest firmware version for your modem is. If, however, you have a Gigabit plan that uses fiber to the node (FTTN) or cable Internet, then you can provide your own DOCSIS 3.1 modem. Try to plug in via the router and no internet. If you had an xfinity modem they just would have swapped it out. 1 Gig NEW Motorola MB8600 DOCSIS 3.1 Cable Modem. I dont know what rumors your talking about but it has always been a end of life list of modems no longer supported and it is the very manufacture who stop supporting the modems that you buy or rent. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. For example, I have a Netgear CM600 modem. Whether you find a new ISP or change out your modem, just make sure that your modem will get updated. On top of that, buying your own modem will be cheaper than renting a modem in the long run. If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. Through this analysis, we've determined the best Modem you should buy. Drop to a plan <=940 Meg and it will become compatible again. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. Motorola MB8600 vs Netgear CM1000: The comparison between the best DOCSIS 3.1 modems for maximum speed approved by Comcast Xfinity gigabit, cox and more. If you call your ISP you can get a status of the firmware update. This section says that firmware upgrades are provided by the ISP. Still, this modem stands on its own, offering the highest potential download speed, assuming you are able to utilize its four ethernet ports for link aggregation. The Motorola MB8600 will work with any brand of WiFi router. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. How do you know what the default values are? Save my name, email, and website in this browser for the next time I comment. Does anyone know how to perform the same fix for Chrome? Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem. If you have questions about your services, we're here to answer them. Powered by. To give simultaneous Internet access to many devices, plug in any router you like. In my case, I can find my firmware version simply by clicking the Advanced tab. Netgear Nighthawk CM1150V Cable Modem with Voice, NetgearNighthawk C7800 Modem-Router Combo, Arris SURFboard SBG8300 Modem-Router Combo, Supports >2Gbps connections with bonded ethernet ports, Supports <1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, or CenturyLink, You can only use one ethernet port at a time, Supports >1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, CenturyLink, or Frontier, Ethernet ports cant connect to multiple devices, Not compatible with Verizon, AT&T, Spectrum, or CenturyLink. Enter your router username. Sign In | Customer Service | Order Tracking. Please contact the moderators of this subreddit if you have any questions or concerns. Its your job to make sure that your ISP is updating your modems firmware. Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. . They may not have a budget for testing that other, larger ISPs have. . Compatible services: Comcast Xfinity, CoxMax downstream: 3.2 GbpsMax upstream: 3.2 GbpsChannel bonding: 328Ethernet ports: 4. All was good until modem firmware was updated. There are 3 additional Ethernet GigE LAN ports masked behind a label. What can you do? Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. That is why I shelled out $190 for next gen modem right away to not buy twice. Gigabit internet plans may be costly but the high speeds make it worthwhile for avid streamers and online gamers. The only problem I see is the error counts for the 429MHz channel, which frankly I'm not sure how to interpret. This thread is archived. The next step is to see what version of firmware is installed on your device. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. However, you may find that the money you spent renting your equipment could have easily been made up by purchasing a modem and then switching it out for a newer model when the network upgraded. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . The cable modem generates a new certificate with the same issuer and serial number on restart. Cloudflare Ray ID: 7a28d291dd222b5a Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. Create an account to follow your favorite communities and start taking part in conversations. Most other ISPs stick with the firmware that shipped with the modem for years and years. The problem with your ISP being in charge of updating your modem is that your modem doesnt always get updated like it should. It is no longer compatible with 1 gig or higher. Couldnt find anything particularly useful on Motorolas website. The question is: is this the most recent version of firmware that your modems manufacturer has released? This IP address 52.191.163 . Motorola MB8600, 18.2.9 software. The Motorola MB8600 Modem has a built-in circuit to keep your equipment safe from Mother Nature. Seems to work FINE. Supporting the only standard that can deliver speeds over 1 Gbps/sec, this DOCSIS 3.1 Cable Modem has been approved for all multi-Gigabit speed tiers by Comcast Xfinity. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). Likewise, I don't know what effects the firmware update might have had. The benefit is that it will be ready if you ever do upgrade your speeds and you wont have to purchase another modem at that time. Motorola MB7420 16x4 Cable Modem; . Hardware Version: V1. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Sometimes they wont update your firmware at all. Any time your modem manufacturer issues an update to your modems firmware, they send it to your ISP. The Motorola MB7621 24 x 8 Cable Modem Modem is compatible with Comcast Xfinity, Cox and Charter, which are three of the biggest providers. I'd call Comcast and ask them to make sure the right boot config got loaded onto the modem. Without ethernet bonding, it can still support gigabit speeds, which is as fast most comercially-available Internet services go currently. Performance & security by Cloudflare. If you look at both their features, you'll find they are almost the same. Until then, it is future-proofing and you will only get 1 Gbps up and down. This is still is enough to support the most demanding Internet tasks. Advanced cybersecurity keeps your network and data safe with auto firmware updates, threat scans, new device alerts, and ad blocking. Lets say youve tried rebooting your modem and calling your ISP. We then create one easy-to-understand review. If your ISP isnt going to update you modem when they should, you need to know about it. But I keep getting emails from Comcast telling me my device can't keep up with the current speeds. Try a different modem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. DWYM is your trusted product review source. The only way your modems firmware can be changed is by updating the firmware or installing brand new firmware on the device. I would advise taking one of two actions. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). Look for the DWYM seal for products that are the best in the category. On the other hand, they may tell you that they wont be updating your modems firmware. All other modems connected to the ISP wont be updated. Where you can find your modems current firmware version, How to determine what firmware version your modem should have, How it connects to your ISP to provide you with an internet connection, What the settings page looks like when you log in to your modems settings, The ISP youre using isnt a major provider, Your modem is old or an uncommon make and model. Whats bad about your ISP updating your modem for you? The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. The CM1200 works with major cable providers like Comcast Xfinity, Cox, Spectrum, and more. Download speed has gone from 1.4 tb average to 500mb. Anyone else having issues? Approved for Comcast Xfinity, Cox, and Charter Spectrum services, only. This is the case even if you have a solid router (which you should) because a home network can only be as strong as its weakest link. First time xfinity was able to get it back up and running. As a result, all ISPs dont update modems like they should. If you have gigabit service with voice, then skip this option entirely as it does not support telephone service. Its range is fairly solid and it has a mostly complete feature set. You can email the site owner to let them know you were blocked. Hi new member here can you please message me if you still have it, thank you. functionality and Motorola Mobility reserves the right to change the content and timing of any product, product feature or software release. I just bought this modem at Target last year. I wanted more information, so I clicked the provided Knowledge Base link. Click on it, then click Delete and confirm the action. Unfortunately, it will be a while yet until any ISP adopts this new tech. Luckily, this information is listed on your modem as well. Otherwise, you run into yet another bottleneck. Motorola Ultra Fast DOCSIS 3.1 Cable Modem, Model MB8600, plus 32x8 DOCSIS 3.0, Certified by Comcast XFINITY Paper instructions were in the box and also online. So if they are saying to os cpmp[aitble with their system, will they volunteer to upgrade the firmware when needed? Does it impact your ability to surf the internet? Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. On top of that, renting a modem can be expensive because youre paying for it every month. This has persisted through a number of modem reboots and Xfinity techs trying various things on their end. That should give us the information were looking for. . Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . Hello, @TerryO44. This can be especially true when your internet plan isnt with a large provider. I'm not getting gigabit Internet speeds through my MB8600 as expected, and three calls to tech support in the last few days haven't fixed it. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . Once your modem has powered back up, check the firmware version again by following the procedure I previously outlined. Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. Our community is your official source on Reddit for help with Xfinity services. Fiber to the premises (FTTP) services connect your home via an optical network terminal (ONT) rather than a traditional modem, so you will be stuck with whatever your ISP provides you. Find more Netgear Nighthawk CM1200 information and reviews here. This technology is the preferred standard of cable providers. Owning your own modem typically saves $120 per year in cable modem rental charges. I just need to check back in a few months to see if a newer version of firmware has been released. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. If enough customers call looking for a modem update, it might motivate them to get the the update released sooner. The Motorola modems use Wireless Power Boost and AnyBeam beamforming, which focuses your signal in a specific direction to provide better reception at both 2.4 GHz and 5 GHz frequencies. A key factor of this modem is that it is approved for use by some of the major internet providers in the US. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? I didn't even know what model number I had. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. I'm not sure where to take it from here. If your phone and Internet plans are tied together, then you need a replacement modem that handles both in order to ditch Xfinitys rental equipment. Setting up this modem is as easy as the next. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. When you receive a modem, the firmware will come preloaded on it. Please inform. First time xfinity was able to get it back up and running. There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. The AC2350 router supports these speeds across a wide area of effect but the whole unit only supports gigabit Internet with select providers including Cox and Xfinity. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . . Feb 21, 2019 . And while all of its features don't . The only setting that was completely absent was a Quality of Service mode to prioritize certain traffic. No amount of firmware updates will fix it. As a result, theres no further action at this point. Check out the best DOCSIS 3.1 modems for supporting gigabit-speed internet from cable providers like Comcast Xfinity, AT&T, Cox, and CenturyLink. The Fora platform includes forum software by XenForo. The bottom line here is that you want your modem to get firmware updates when they become available. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. Mbps refers to megabits per second, which calculates the amount of data that can pass through your network within one second. Your Motorola router processes the signal from your internet service provider and transmits it to your network. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. Dont worry if youre not sure what your modems IP address is. I ordered a new MB8600 cable modem, which arrived a week later. While others are made from smaller, less well known manufacturers. Nothing has been stable for more than a few days. 210.65.88.143 For gigabit internet plans. Now that Ive described how your modem should be upgraded, lets take a look at the downside. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? If you have questions about your services, we're here to answer them. If you found this material interesting, check out some relevant posts Ive previously written: How to Update Your Router: The Ultimate Guide. I just tapped add new modem and followed the instructions. If you buy a new modem thats a popular make and model, itll most likely receive updates from the ISP because a lot of their customers will have the same model that you do. As a user, you cant make any changes to how your modems firmware functions. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. Most modems should have a similar IP address. If you havent noticed by now, its a very important part of your modem. We recently ended our promotional rate with Comcast and while negotiating a new rate I was happy to see they had started offering 1000Mbps down service in my neighborhood. Speeds up to 1 Gig (940 Mbps) - DOCSIS 3.1 modem. The bottom line is that there could be thousands of different modems connected to a given ISP. Your internet service provider (ISP) will send firmware updates to your modem. Low Prices on Motorola - MB8600-10 Ultra Fast DOCSIS 3.1 Cable Modem plus 32x8 DOCSIS 3.0 for Comcast Xfinity MB860010 and other items at United Office Products. The closest competitor to the MB8611 model is its predecessor, the MB8600. I use xfinity with my own Motorola MB8611 modem. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. Heres a link to my signal levels: https://imgur.com/a/PHOB4qr. . You arent responsible for updating your modem. Find more Motorola MB8600 information and reviews here. In order to get to your modems settings, youll need to know your modems IP address. Theres only one ISP that provides coverage to my area, so my hands are tied on this front. Over time, Internet and TV equipment must be updated to keep up with the latest technology. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Plus, it has two 1-Gigabit Ethernet ports! It includes DOCSIS 3.1 Active Queue Management (AQM) which speeds page loads, gaming, and video conferencing. Feb 21, 2019 . To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. The Motorola MB8600 Modem has a forward-facing screen. If you have questions about your services, we're here to answer them. At last, click on Upload and wait for a moment. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. This is the case for me. If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. Security is an important consideration. A speedy 2.5GbE port enables faster, more reliable Internet for lag-free streaming, gaming, and more! You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It supports 1400/40 just fine with link aggregation. Youll likely either want a 164 or 84 modem, which means you have either 16 or eight downstream channels and four upstream channels. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. Our community is your official source on Reddit for help with Xfinity services. Before you buy, take a look at where you plan to keep your modem. Free shipping. F. O*****. LAN Ports 1 & 2 of the modem are connected to router WAN port and LAN port 1. You still need to check to make sure your modem is being updated. If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. This doesnt mean you shouldnt pay attention to your modems firmware. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. As a security note, if you havent changed the default password for your modem to a custom password, you need to. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business,and Cox Communications. That said, I like future-proofing, which is why all of my home PCs have a Wi-Fi 6 wireless adapter in them now. Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. It is no longer compatible with 1 gig or higher. However, if you have the extra money, it cant hurt to go with the better model to account for your future needs. I live in Arizona and my Motorola MB8600 cable modem had firmware version 8600-18.2.9 for over a year. Switch to the new router, the MB8600, via Spectrum website and it works fine hardwired to the PC. Click to enlarge. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. All modem channels now look good, even #28 and #29. Copyright 2023 Heavy, Inc. All rights reserved. The rep said thats not the case since its my own modem. The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. Create an account to follow your favorite communities and start taking part in conversations. While we typically recommend purchasing a separate modem and router for ease of troubleshooting, this combo unit is an easy option for those looking to fully upgrade their network to the latest standards. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. In other words, your modem will only be updated if your manufacturer issued an update for your specific model. Heres what information was listed in this section. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. That was the goal. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. With some modems, youll notice annoying slowdowns occasionally. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. It took a total about . Thisll bring you to your modems login page. The Motorola MB8611 is our pick if you already have gigabit or faster internet services: It's one of the least expensive DOCSIS 3.1 gigabit modems with a 2.5GbE port . The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. New phone because the iOS or android update has list of old phones that won't work with it. New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. Heres what it showed for my CM600 modem. For the user, this means fewer hiccups and faster page load times. When your modem receives the update, itll automatically install it. The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. Internet is down for the second time in 4 days. There are two additional LEDs for each ethernet port on the back panel. To recap this modems best features, it has 328 channel bonding and supports a max downstream/upstream of 2 Gbps if you bond two of its four ethernet ports together. Making sure your modems software is updated is very important. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. As a result, it makes it really hard to manage all of these modem updates. This can be easily enabled with a future firmware update, but until then, the device is only capable of 1 Gbps. Use this firmware update, and Cox just pushed new firmware version 8600-18.2.9 for over a year so bonded a! When it dies, I have to log in from the LAN and restart the router. It stands out from other DOCSIS 3.1 modems by offering four 1-gigabit ethernet ports to achieve a theoretical max downstream and upstream of 2 Gbps. Motorola mb8600. Unless you get your Gigabit Internet from one of these ISPs, then the CM1200 is a great pick. Thanks for the replies. Front View. The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . Look for a modem that doesnt have the lags seen with comparable modems from other brands. This firmware update will only affect the modems connected to the ISP of that specific make and model. Your ISP is. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. Can anyone help with this? Your email address will not be published. I am a bot, and this action was performed automatically. Were well aware of this at this point. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. When you restart your modem, it runs through multiple checks when it powers up. Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. Answers to be found are better than being left wondering. The customer service person I spoke with who blamed the modem had no idea what she was talking about. Yes, youll set passwords on your home network and each device. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. But it keeps happening. This modem has 2 OFDM to reduce latency as well. If your current ISP wont update your modem, maybe theres another one that will. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. If you dont have gigabit internet, this will still work wonderfully as your internet modem. Overheating can be an issue with any electronic equipment. MB8600 supports ultra fast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher, up to many gigabits per second. Comcast Xfinity, Xfinity X1, Cox and CableOne have all approved this modem for all the speed packages they offer. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? restart firefox, goto the modem page and when the alert page comes up select the advanced then click on set exception. Now connect your modem as shown on the next panel. New firmware version 8600-19.3.11 is being pushed to the MB8600 in some markets. It seems like only Comcast/Xfinity really bother updating firmware. It seems like a pretty easy process. I have an SB8200 that within the past few months dropped from 900+ on xfinity 1200Mbps service down to 500-600. Drop to a plan <=940 Meg and it will become compatible again. If your modems firmware is outdated and rebooting your modem didnt update it, give your ISP a call. Overall Take. The Motorola MB8600's status lights are helpful for . 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, or 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels. Compatible services: Comcast Xfinity, Cox, Mediacom CableMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 1.