We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Told that no jackets left and to choose another. He turns heads and is asked where to buy them. We are happy that we have exceeded your expectations. Knowing that your are satisfied makes our hearts full. Verification can help ensure real people write reviews about real companies. Thank you guys. By clicking 'Accept', you . We also ensure all reviews are published without moderation. Cheers! Especially impressed with the level of customer service and the speedy responses. We are sorry to hear about this. Thank you for your trust and we are hoping that you will continue to support our brand. The packaging, shipping and time to delivery were fast. We are delighted to hear that you are happy with your purchase. Each time reached out, not much help at all. We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. The delivery was exactly as promised. Cheers! RewriteCond %{REQUEST_FILENAME} !-d I would definitely buy from Lorenzo Veratti again. CTRL + SPACE for auto-complete. Delivery was late, was suppose to be 2-3 working days (ordered 28th Dec, arrived 7th Jan.. We believYYourill reach many. Notice that the CaSe is important in this example. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. - eBay Money Back Guarantee - opens in a new window or tab, lorenzo veratti iconology jeans size 36 Waist, cleared payment - opens in a new window or tab, about earning points with eBay Mastercard, Learn more about eBay global shipping program, Report this item - opens in new window or tab. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Hi PhilThank you for sharing this amazing feedback with us. The delivery was exactly as promised. Hi St. JohnThis is such an amazing feedback. Customer service at its finest. We appreciate it and we are looking forward to hearing from you again. Pretty gutted, first time customer. Bought Eclipse 2.0 jacket. The packaging, shipping and time to delivery were fast. Clothes not only look good too but fit bang on 9/10. I am normally Nike, adidas only but came across the brand by chance and am now your biggest fan! You are a wonderful customer and your patience with the whole process was just exceptional. Sending a new coat to replace. recommend. I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! from Footasylum. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Your feedback is highly appreciated. Cheers! RewriteBase / Thank you for your cooperation and for being so patient with the process. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! Brilliant company and customer service Thankyou so much :). Was very satisfied with the product and so was my grandson. Unfortunately the zip has broken. Hopefully, we will see you shopping with us again. Very professional company and can tell they care about there customers. We use dedicated people and clever technology to safeguard our platform. I dont mind mistakes at all as long as the company does its best to put it right, and they certainly did for me! We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. Cheers! Thank you for choosing to shop with us, we value the trust you put in our brand. 2023 Trustpilot, Inc. All rights reserved. All rights reserved. Cheers! We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. On platforms that enforce case-sensitivity PNG and png are not the same locations. The phantom jacket that I ordered came exactly how I expected; it came in good quality, it had incredible comfort and great functionality. REVIEWS - Lorenzo Veratti We appreciate that you share this with us. Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Thank you for letting us know that we were able to give you the best possible customer service experience. Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Complex Media, Inc. All Rights Reserved. We believe we already explained everything to you in your previous review about the situation. Unfortunately the zip was faulty, I got in touch and the customer service department was fantastic. Follow. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. linktr.ee/lorenzoveratti. Hi JBThank you for leaving a review. You have no idea how much they mean to us. Hi WendyWe want to thank you for sharing us your recent experience with us. It is also possible that you have inadvertently deleted your document root or the your account may need to be recreated. Cheers! Hi LauraWe are happy that your son's birthday present came on time. We always want to provide the best service to our consumers like you who trusted our brand. The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. Looking forward to your response. Hi MikeyWe are happy to hear that we were able to help you out. Anyone can write a Trustpilot review. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. I cant fault Lorenzos customer service team one bit, I ordered an item which didnt fit. Ordered a coat for my son who is very into his clothes!! I must also say for the price of the clothing the quality is spot on. Anyone can write a Trustpilot review. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. We can see that one of our customer support agents assisted you with your concern and explained to you very well about our return and exchange policy. What is it really like to work at Lorenzo Veratti? Replies to negative reviews in < 24 hours. Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! It will give them an idea of who we are and what we do as a brand. Super efficient and polite. Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. We are looking forward to hearing from you again. The quality of materials, workmanship, size and fit were excellent! The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Either way, please contact your web host immediately. From this brand. Great customer service and amazing products. Lorenzoveratti is a great urban clothing company.They produce high quality clothes.There sizes are the sizes stated on their web site.They have a very good loyatly rewards cards were you can get reductions on orders,mu son just loves their clothes. Lorenzoveratti Reviews | Read Customer Service Reviews of All rights reserved. We can't wait to hear from you again. Thank you for leaving a review. Ordered few times from these. Replies to negative reviews in < 24 hours. Bought Eclipse 2.0 jacket. Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. Right click on the X and choose Properties. Cheers! Sizing is perfect too. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team.