Your local team are always your first point of contact. This is also very unfair as we are paying for an office that we are not using because of the heating. If you refuse to pay their bogus invoices they will send you to collections. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow I would love the opportunity to help further but havent been able to identify your account. Wow, Hi Jane, 2.3.2. I look forward to receiving more information from you. Michelle Spire And, as I am moving to another state, it won't be possible for me to continue with the same. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Neither document indicates that there is no opportunity to terminate for an entire year. How easy is it to get a hold of customer service at regus? Kind regards, Lorraine BruleGlobal Customer Service at Regus. You can reach out to them by raising a query via the online account (help section). Hi Josh, Questions and answers about starting, owning, and growing a small business only. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Regus Luton have a very devious way to prevent full deposit return. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Compare them below and choose the right one for your business. Assistant Global Customer Service at Regus. My expressed intention was to rent space for 1 month and for a quoted price of $650. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Companies can ask for reviews via automatic invitations. CONSUMER BEWARE! The opportunity. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Support - Regus You're going to be billed for an entire year. Global Customer Service at Regus. Does anyone know how to get the GBP payment back? You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. I tried a one-month subscription and it has been literally impossible to cancel. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! It's a yellow button near the top of the page. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. The global pandemic has hit lots of businesses in different ways. We appreciate your business. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. If travelling as a couple do we need 2 memberships? Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). We hold a pre-authorisation charge of GBP14.75 on all new registrations. Hi Frank, Im sorry that you feel this way. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Looking forward to getting your confirmation receipt. It was an outstanding experience at the gym. I had an error with their billing department which was 100% their fault. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Today Sandra replied to my messages on both message boards and via email. Oh yes. Stay far away from Regus folks. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. 3. I had a membership for over a year. We are a seasonal business and up until this year it worked for us. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. 2.3.2. They will respond to your inquiry as soon as possible. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. She at least implied that Hannah`s use of the printer was a nuisance. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Lorraine Brule What actually are you reasons? Find workspace. As far as the payment is concerned, it has been made in full. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Hi Andrew, Im sorry you felt the need to escalate this. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! The part that upsets me, is that we signed a contract for what we were to pay. They still continue to send invoices with no one responsible to be there to answer. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. They are so disorganized that they are billing for both accounts. Find another option. Regus Online Account I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Lorraine Brule 2.3. I have received a GBP14.75 charge after registration. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Remember that I need to escalate this and if I escalate this it will not be approved.". Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Just happened to me when I signed up. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. This will ensure the agreement ends at the current final date and will not renew further. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Zero customer service, particularly regarding billing. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Global Customer Service at Spaces. And that`s why I decided to write this post because. due to insufficient funds. Dear Ms/Mr {Name of the Recipient}, Do not do business with this company. It was a nice experience with the club. Why have me sign a contract if you aren't going to keep your word? Youll be billed each month. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. We have tried to explain how our agreements work. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Requesting your refund is easy. And, therefore continuing the membership is not possible anymore. Deplorable behavior by Dr. Carrie Jaffe. This answer was rated: . Were sorry you had this experience and would love to help. I called their 1-800 number and someone overseas took my message. So, I don't think there won't be an issue with it. Receptionist only can communicate by email, even for the most important things for your business. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Guide to the DragonPass lounge membership program - Point hacks How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. I have a Regus lease and have been trying to cancel the agreement for the past two months. For a company as big as Regus to not have a complaints procedure this is appalling. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! No staff available for contacting on the event day. Shut it down because I didn't need it anymore. Lorraine Brule So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Can I roll any unused coworking and office days into the next month? Im sorry if you felt the need to escalate this. I understand that youre disappointed. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Troubleshooting common issues with Solstice Conference. Office staff are always friendly. All agreements end on the last day of a calendar month. Guests are not included, so anyone entering with you will be charged US$31 per person. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. The best guides, deals and tips for more frequent flyer points in Australia. Its nonsense in most cases and one should be able to continue with an office space. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. What the heck? Have anyone walk away from regus hidden automatic renewal. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. In the next paragraph, you should ask the authority for confirmation of cancellation. Unfortunately, on this occasion we were unable to provide it and for this we apologise. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Business Profile for Regus Management Group, LLC - Better Business Bureau Nice offices and friendly people. He shares his travels under, The dragonpass offer from Regis is still valid. Michelle Spire Make it brief, not elaborate. If you sign up on monthly then it should remain on a monthly plan. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Michelle Spire When I called the number to sort things out, the number was disconnected. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Share your photos and videos with others to prove the truth of your words. Regus Online Account Date of experience: February 19, 2023. This will remove that member from your roster and credit the membership back to your account. Can I use a business lounge if I have a coworking or a private office booking on the same day? With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Im sorry if you felt the need to escalate this. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. DO NOT give them your payment info, DO NOT sign with them. Also they thretaten u with debt collector and give all ur personal data for them. Fancy a bit of a hack for lounge access? Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Your email address will not be published. Dont know how many days youll need? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Build your presence fast, anywhere in the world. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Make it brief, not elaborate. 2.3. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. I was blessed to have the opportunity to be part of the church. Not sure if I can change the currency in the app. If you need further support, please feel free to contact our team member who is in touch with you. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Your language and other settings can be amended through your online account i. E., myregus.com. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? AvenueErie Rhode Island 24975. Access thousands of business lounges across the world simply turn up and get to work. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Get help. This could be due to your account details needing to be updated. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It is just because of the nature of my job. Can't believe these thieves are still in business/. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Once your agreement with us has been renewed, well confirm it via email. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Their automated system was charging me for a service their system just added to my account. Then get in touch with our team to make your next move. Furthermore, it's our goal to make this an efficient yet very simple process. Transparency is very important to us, and all services can be opted in/out through your online account. I had expected to be required to pay for 3 months through 2/28/22. How do you update your credit card details? And, therefore continuing the membership is not possible anymore. Can I change my membership after Ive signed up? 0 A member of our team will get back to you as soon as we have the details. Here are 8 tips for writing great reviews. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. This article was previously written by Matt Moffit. At the end of your contract, they will automatically renew you without a signature and without consent. You have not been charged fees for no reason, you have been charged correctly. I would not recommend thia company. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We appreciate your business. Note- they are similar to Spirit Airlines. We have sadly been with Regus since 2013. It won't go in any direction! Is a Regus Gold Membership a Worthwhile Elite Benefit? Id like to be able to help but havent been able to identify your account. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. please give me my refund. And they do not have to provide any notice to you at all. I checked my email and didn't see any confirmation emails from Regus. Customer service is simply poor. how to cancel regus membership/account? Hi Andrew, at least on my Regus account I am not required to have card details entered. If you need further help, pleasespeak with our team member who is already in touch with you. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. I cannot wait to advise every person that I can against engaging with this organization. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Kind regards, Prior to any renewal, our customers receive courtesy email reminders.