Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. This contract is for the payment solution for a range of goods and services with multiple providers. Council news, community updates, local events and more. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. We use some essential cookies to make this website work. This cookie is used to store the language preference of the user. Crawley Borough Council Report to Overview & Scrutiny Commission . To help us improve GOV.UK, wed like to know more about your visit today. Contact a solicitor experienced in council housing disrepair claims to find out more. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Services available to private rental tenants in Crawley, including grants and loans. This category only includes cookies that ensures basic functionalities and security features of the website. If the repair is an emergency, you should call us immediately on 01709 336009. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Living in a state of disrepair can have very serious effects on your health and wellbeing. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. You can request it through your 'My Housing Tenancy' online account. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Map. The number of organisations that expressed interest in the tender. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Hotjar sets this cookie to identify a new users first session. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Special circumstances for accepting a review after 1 month has passed may be considered. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. You can also claim compensation for the damage that has been caused during repair work. We are committed to delivering high quality services and we aim to achieve the highest possible standards. . Necessary cookies are absolutely essential for the website to function properly. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Mar 06, 22 (Updated: Aug 27, 22) YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. visit our Code of Conduct page which will guide you through the process. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Corporate purchasing card services for the London Ambulance Service. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. These services include waste management,. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Contact your council if youre not sure. These cookies do not store any personal information. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. crawley borough council housing. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Write by: . This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Written by on 27 febrero, 2023. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Are you a Council or Housing association Tenant with housing disrepair issues? The team were very helpful and understanding of my dangerous situation. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Outside of office hours the number above is for emergency repairs only. Council tenant rights and responsibilities; When there is a formal legal claim against the council or legal dispute. But opting out of some of these cookies may have an effect on your browsing experience. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. These cookies will be stored in your browser only with your consent. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. This is a True/False flag set by the cookie. Get premium, high resolution news photos at Getty Images Please do not leave children under 16 alone in your home while we are working. The council should repair any damage caused by maintenance or building work. Our housing in Havant. This contact information is for council tenants only. This applies to all properties where gas can be used. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. E6 2JA. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . For more information, contact the HSE Gas Safety Advice Line on 0800 300363. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Report a repair online Previous. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Find housing . You need our permission to carry out alterations or improvements on your council house. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. This site is powered by Granicus. Join our housing register and apply for council housing. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. All rights reserved. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. As per your tenancy agreement, you must allow us into the property to service appliances. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Dont worry we wont send you spam or share your email address with anyone. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Thank you so much. We also use cookies set by other sites to help us deliver content from their services. Crawley Homes has implemented a new housing IT system. LinkedIn sets the lidc cookie to facilitate data center selection. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. a missed waste collection or reporting problems like flytipping or litter.) We also use third-party cookies that help us analyze and understand how you use this website. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Thank you for your patience. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Password (min 9 characters including a number) *. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Crawley Borough Council. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Before you contact them, they will expect you to have given us a chance to deal with your complaint. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . The pattern element in the name contains the unique identity number of the account or website it relates to. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Outside of office hours the number above is for. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. . Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. How we can help young people in Crawley with housing issues. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. All rights reserved. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Content and site Copyright Crawley Borough Council 2020. Analytical cookies are used to understand how visitors interact with the website. Posted in . A fee will be included to meet the cost of registering the charge against the property. Services available to private rental tenants in Crawley, including grants and loans. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Dont include personal or financial information like your National Insurance number or credit card details. Council housing repairs Report a repair You can request a repair online. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. More details are in our Complaints policy. Browsealoud Accessibility News. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. This decision was taken with regard to the following section of the Freedom of Information Act 2000. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Small repairs and odd jobs Domestic help Meals delivery All services . Homelessness prevention work. February 27, 2023 alexandra bonefas scott No Comments . Content and site Copyright Crawley Borough Council 2020. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. You can report all repairs, including gas and water, using our online form or on 01293 438111. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. All rights reserved. We may need to return to complete the full repair. You have accepted additional cookies. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. But opting out of some of these cookies may have an effect on your browsing experience. 02 victoria warehouse manchester. Please provide as much information as possible about your complaint. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. . Home; Features; Services; About; Contact; Login; Get Free Demo Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. You also have the option to opt-out of these cookies. The Ombudsman service is free and they will investigate complaints in a fair and independent way. If you are a tenant, please report your non-emergency repairs online. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The pattern element in the name contains the unique identity number of the account or website it relates to. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Email *. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Our aim is to sort as many complaints as possible at the first point of contact. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Call-off contract under t. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. This is a True/False flag set by the cookie. Emergency out-of-hours repairs. Section 1. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. About Us; Staff; Camps; Scuba. Emergency out-of-hours repairs. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Housing repairs. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Our staff will not carry out works where children are unaccompanied. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. 1986 Crawley Borough Council election. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. All rights reserved. Request a FREE property inspection to find out how much your claim is worth. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the.