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These results implied that the hidden-fee buyers were misinformed about the total purchase price. Why can't I sell my tickets through my Ticketmaster account? 24/7 live chat support. For more information, please see our "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. [2022], TickPick vs StubHub: Which Is Better For You? Third-party ticket sites are your best bet if you didn't get in. [2022]. display: none !important; You would transfer the tickets from your Ticketmaster account to the buyer's email address. And the events whose tickets can be ordered will be marked on the calendar of the website. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Something went wrong. Learn More. Obviously, were used to paying fees anytime we buy tickets online. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Hi! If there are tickets you can afford, buy . display: none !important; 3. Note: you can edit the price you have entered or you can always delete your listing. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. What if the buyer doesn't have an account? Taylor Swift with HAIM and GAYLE. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. A person without any knowledge and experience in using a ticket-buying and selling website can also use this site. I think weve already covered that.. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. Sign into your StubHub account and click the "Sell" button in the top toolbar. But its worth nothing that this case was won because the fees werent disclosed. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Taylor Swift with beabadoobee and Gracie Abrams. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. Primary ticket dealers and resellers for events. Order processing fees are another type of convenience fee. The return policy tends to be much more flexible and easy to use. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Social media is another potential landmine for fans, Gray said. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. We may earn small commission from the products mentioned in this post. . Each week, we explore unique solutions to some of the world's biggest problems. StubHub vs. Ticketmaster: Where to Get the Best Cheap Tickets The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. The guide from the brand will help you list your ticket on the website. However, each of the services comes with its own distinct advantages. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. What is the difference between StubHub and Ticketmaster? Plain and simple, wrote TJ Platt from Arizona. In most cases, tickets aren't issued until 24 hours before the event. All this makes it easier to search on this website. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. Is that normal? Log into your account and select from the list of 'Upcoming Events'. That doesnt make it true. You should be able to transfer them from your Ticketmaster account. Swift will perform more . With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Thats the reason the StubHub experiment didnt work. In addition to that, itll also charge an order processing fee. Tap Transfer. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Ticketmaster - Wikipedia presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Bundle up and save on concerts, live shows,. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. 2. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Both TicketMaster and StubHub have proprietary applications. Ostheimer said no, sorry, he would be using the preselected question cards. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. StubHub vs Viagogo: Which Is Better For You? I'm confused. To learn more or opt-out, read our Cookie Policy. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. How can I change my bank details for my resale order? The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. See Full Review of - Ticketmaster | Stubhub. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. [2022], SeatGeek vs StubHub: Which Is Better For You? Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. After clicking on every continue option, itll search for the best available tickets according to your criteria. You would transfer the tickets from your Ticketmaster account to the buyers email address. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. . The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. Re: Ticketmaster wont let me transfer tickets. These days, the majority of ticket sales happen online. [2022], Ticketmaster vs Ticketek: Which Is Best For You? I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. There are a lot of differences between StubHub and Ticketmaster. "A lot of these companies that live month to month or on three-month. TicketLiquidator. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. 1. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Select the date of the event and tap on the option that says Find Tickets. Vivid: $271 - $515. }, three one = .hide-if-no-js { In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. These two companies often offer tickets for the same events. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. As an Amazon Associate we earn from qualifying purchases. Data is a real-time snapshot *Data is delayed at least 15 minutes. Sign up for The Goods newsletter. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Seating Area: 104. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or However, instead of being determined by the ticket price, they're charged for every order. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Select the tickets you want to transfer. Now what you can do is sell them to other people on the same platform. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. Due to the high demand for tickets, the prices can rise to seven skies. Alex Murdaugh sentenced to two life terms for murdering his wife and son. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. Ticketmaster on Twitter: "The @BTS_BigHit SUGA | Agust D TOUR IN U.S He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Garth Brooks Background. Ticketnetwork Vs Ticketmaster 2023 | Features & Prices Compared Ticketmaster seems to be indicating the tickets are non-transferrable. We want to hear from you. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. FanProtect service helps find replacement tickets if something goes amiss. Ticketmaster vs Stubhub - New York City Forum - Tripadvisor Garth Brooks Tickets - Garth Brooks Concert Tickets and Tour - StubHub Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Or maybe at least know why all of a sudden I cant transfer tickets. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. [2022], Gametime vs StubHub: Which Is Better For You? How do I sell my tickets on the Ticket Exchange? Ability to get tickets without visiting box offices in person. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Ability to view venue map. StubHubs website is very convenient to use. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. However, you can not neglect how good Ticketmaster is at her work. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. Sorry we couldn't be helpful. Their automated email is useless and they have not got back to me. Depending on the venue, StubHub can show you a map of where each ticket's seat is. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. If anything, we should be glad that guy in the audience managed to yell a little bit. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Complete refunds for cancelled events. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Buy and sell your Taylor Swift tickets today. Sat, 17 Jun 2023 | If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Having an extremely large volume allows them to lower their margins. . Select the seats and have a look at all the other important details. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. And it may not be clear how to differentiate the two groups. From the sellers side, 15% of the face value will be detected in the name of fees. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Help us improve this article with your feedback. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. discussing Ticketmasters Verified Fan program. Ticketmaster Blog. The prices can also vary for different locations, for different states, different days, and different timings. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Press question mark to learn the rest of the keyboard shortcuts. Taylor Swift public ticket sale on Friday is canceled, Ticketmaster The prices are set by the event organizers and original sellers, and the website does not allow negotiations. StubHub acts as a secondary market most of the time. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Comprehensive event search feature. We accept credit card, Apple Pay, and The buying process of tickets on StubHub is similar to that of other ticket-selling websites. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. It allows you to become the original seller or the reseller by following a few easy steps and rules. I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . However, it might actually be a fraud. So, this certainly means you can be at a loss or profit accordingly. Will you support Voxs explanatory journalism? Your email address will not be published. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. No. [2022], Gametime vs Ticketmaster: Which Is Better For You? Its art. Not looking for Taylor Swift? However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. It also included MIT economist Sara Fisher Ellison. Taylor Swift Eras Tour: Where to get tickets if you didn't get presale Alex Murdaugh stands guilty of killing his wife and son. You can try reaching out to Ticketmaster and see why the tickets are greyed out. The Worst Deal Ever: The Inside Story Of The Epically Bad - Forbes Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Not looking for Taylor Swift? The cheapest prices and best locations vary depending on the event, so it always helps to check both. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. [2022], Ticketmaster vs Stubhub: Which Is Right For You? Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. This is not a heartwarming success story. Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. However, few studies had examined this question at such a scale.. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. Nearly every ticket will have a convenience fee added for doing business through this service. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Why can StubHub sell tickets for less than Ticketmaster? Of course, this isn't to say secondary sellers are grifters in all circumstances. Create an account to follow your favorite communities and start taking part in conversations. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! How can I transfer them? As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. Reader support helps us keep our explainers free for all. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Stocksy. Do you ever wish that online ticket booking was less expensive? Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. 3. Ticketmaster on Tuesday called the demand "historically unprecedented." Ability to narrow search parameters with advanced filtering. Select "Tickets" from the drop-down menu. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. The website makes the ticket-buying process simple. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. That price tag will get . Please consider making a one-time contribution to Vox today. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. There isn't any individual resale fee on these transactions. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. 2020 Official Top 5 Review. Ticketmaster Vs Stubhub 2023 | Features - Official Top 5 Review Extra Tickets? StubHub Isn't Your Only Option to Profit In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more.