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Got in contact with Julian shortly after the price dropped. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. Get a Kelley Blue Book instant cash offer. Hiding negative complaints is only a Band-Aid. I was very scared that they will frighten my daughter and neighbors. Got a particular new car in mind? Its HIS car, not mine. I said I want to return car. Choose a car and the dealer will bring it to you for a no-obligation test drive. Well guide you through the process. Dont sign the sold as is be careful! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? I got congratulations on the purchase from SETAYESH INC. It looked brand new being a used car and all of the customer service reps handled me very well. I asked to provide me with absent pages in my Purchase Documents set. There is a second line of financing exists. After everything with the vehicle checked out, I went to speak with the managers Walter and Alberto who made the process of purchase smoothly and quickly. Copyright 1997-2023 Ripoff Report. Established in 2014. 30 minutes later the sales person asked for an additional minor piece of information. YOU HAVE BEEN WARNED! I would love to see how they are booking their vehicles to the bank. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. That following morning, the diagnostic was done and Ray no longer picked up his phone, instead of answering, he constantly sent me to voicemail! He knew nothing about the car so i should have known he knew nothing about anything else either. Car dealership. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. REBUTTAL BOX GoooooooooooooooooooooooooooooooDdddffff. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. Confirmed my appointment a bit before noon. Merlex Auto Group Careers and Employment | Indeed.com Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Merlex Auto Group. I agreed. i brought it in the next day and showed Ramil. They told us the car was on the lot, but upon arrival, the car was no longer at their location. Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. MerLex Auto Group | Arlington VA - Facebook Who is ED Magedson - Founder, Ripoff Report. That Friday, i noticed that their mechanic was extremely slow with coming up with a quote. MYWOT. Consumers eligible for the Litigation Class are those . Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. Caution!! 6. Dear Mr. Bill, Copyright 1997-2023, Ripoff Report. Arlington, VA 22201. Otherwise they will come to my home and make to me bad. View all hours. Almost half have been Mercedes and BMW's which is what we were looking at. Search consumer complaints, reviews and information about merlex-auto-group. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. !! I continued to call, he would not respond yet he was completely available prior to selling the car. CARFAX does not have the complete history of every vehicle. Yet, i have never met him before this day!!!!!! Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. This is the best way to manage and repair your business reputation. The sals person was nice but this dealership runs some kind of scam. Sales (571) 200-0879. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Arlington, VA. Napleton Auto | Federal Trade Commission BBB Business Profiles are subject to change at any time. We purchased a car from MERLEX 2 Weeks ago! Great deal done. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. "Mike" told me that they no longer wanted to do business with me. Search job openings at Unique Auto Import. Merlex Auto Group Dealership in Arlington, VA | CARFAX As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. He said, he cant. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I called about the same car on three different days over the course of three weeks. On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. I get to the dealership and the truck was not in the lot. 192 were here. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. (703) 214-3598. Please teach how to cancel this Certificate of Title. Good. MERLEX AUTO GROUP - 41 Photos & 221 Reviews - Yelp I informed her, ok but was waiting to hear back from the sales person. He spent 75% of the time i was there with me. 1 mile away. Flew in two days later from Georgia. Directions. This was the most stressful experience I've ever had buying a car. This was not what was discussed. The final on road price was 10K higher. we contacted the VA DMV INSPECTOR in RICHMOND as well as others! Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. 4. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138, Merlex Auto Group Mike - saleperson Gave me the advertised price of a vehicle then raised it $12,000 Arlington VA, MERLEX AUTO GROUP SOLD A CAR WITHOUT DISCLOSING ISSUES Arlington Virginia, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Jason and Walter treated me with kindness and respect. flexible hours. WARNING! On April 3, 2018 I got a bill and welcome letter from Ally Financing. There I was told that car needed a new engine! Advertisers above have met our Verify to immediately update business information, respond to reviews, and more! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. If you have ever bought a vehicle before and know how it should go, or, if you have an IQ over 80, don't deal here, especially with Mike. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. It may not be copied without the written permission of Ripoff Report. Please teach me how to make the bank stop frightening me. Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. Experience the car via video chat and ask the dealer any questions you may have. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. We were going to drive 2 hours together to see them. Merlex Auto Group in Arlington, VA | Rated 4.2 Stars - Kbb.com He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. They gave me a different one that needed new Brakes and tires. #1 Luxury Auto Dealer in the Washington, DC Area! I submitted an application to police. Can be upwards of $3000.00 On top of vehicle cost. Consumers want to see how a business took care of business. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. Learn more about Birdeye, Trust Economy: Why Google and Birdeye Are Against Review Gating. Arrived about 15 minutes late - traffic - but called again 12:45 to warn I'd hit some traffic. JULIAN TOOK VERY GOOD CARE OF ME. Sadly, the first salesperson advised me that the vehicle was sold the next day. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! ONCE AGAIN, DO NOT BUY A CAR FROM HERE! I returned home by my car. Write a Review. I was contacted, via e-mail once, and once only!!!! Dear customer, Bought a range rover. Get more reviews from your customers with Birdeye. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They definitely give you the star treatment here! This time I decided to take to ******** dealer. So now Im paying for car thats just parked! No problem I was told. Great deal, I thought. And the best part of all, documents in their CrowdSourced Library are FREE. We analyze millions of used cars daily. I dealt with the GM, Walter. 1105 N GLEBE RD, ARLINGTON, VA 22201. How those businesses take care of those complaints is what separates good businesses from the rest. We've either got it - or we can get it. Unique Auto Import Merlex Auto Group Sales Position Job in Arlington Unlawful and unprofessional. co workers were fun and easy to get along with. Case Summary. Upon arriving at the dealership, the scene was a little chaotic and unorganized. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. :$6K . 2. Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. I have no idea who it is. They have hidden fees. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. At home, I took the Purchase Documents set from the yellow envelope and define that: 1. Used Cars for Sale. Bait and switch tactics, not one car pictured I was interested in was available. apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF! I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Merlex Auto Group. Job. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. Appfolio Charged $538 to charge card and I never heard of them!!! I decided to go back and read some of the reviews more closely. If they would have ripped me off as planned I'd have 100 bikes on there property within an hr making this an equal outcome. i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! On 12/30/2022 PIERRE, ROODY filed a Contract - Debt Collection lawsuit against MERLEX AUTO GROUP. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, Cancellation and Refund Policy, Privacy Policy, and Very informative. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. Little did I know, for him, it was a phone call away! BBB is here to help. Domain Created. If you do not agree with these terms, then do not use our website and/or services. Merlex Auto Group. Was clean and in great condition. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. Used Merlex Auto Group for Sale (with Photos) - CarGurus they are not trustworthy! File your review. The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. 5. Gave me numbers on the phone. Has your experience with this business or person been good? The owner Ray should NOT BE TRUSTED. THAT NIGHT, lights appeared in the dashboard. This guy is one of the absolute worst i have seen and I used to train new hires for sales. I am a return customer and they as last time they treated my husband and I with s. The process was stress free and pleasant. My owners would have either fired him or fired me for not firing him the way he acted on the phone. I spoke with substitute manager for that day Ray Kandahari. Completely Shady, especially Ray the owner. The Purchase Documents set is thinner by 1/3. Grow your business. RUN. It's only been two days since my initial visit to Merlex. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! I visited Arlington Police Department. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Should they have been honest? The saleman told us that they had the car for 140 days, had $2K in the car for detailing and oil changes, and would not honor the Truecar price I was sent, this after telling us how great the car was and that if we didn't buy it he would. This business is unclaimed. He told me yes! IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. Will definitely be back in the future. And of course, they tried to up sale me another auto on the lot. You name it they have it. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. "Walii"!!!! Will never give them my money. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. He then asked us to drop off the car at his personal mechanic for him to diagnose. Compare pay for popular roles and read about the team's work-life balance. I left with a Mercedes certified vehicle that has all of the bells & whistles. Ass Fks, Stay Away! they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Ripoff Report | Merlex Auto Group Review - Arlington, VA FRAUD ALERT:. 1105 N Glebe Rd, Arlington, Virginia 22201. It's been two days, I have not heard from him since. Was told I signed sold as is and that I didnt purchase warranty. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Come Jan2022 job reopened so I started to use car frequently. The posting time indicated is Arizona local time. For important participation details and mileage limitations, please ask your dealer. 72 Verified Reviews. strict standards for business conduct. He then texts me "if i am having any problems, contact the salesman! Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. I have a video record of it and a witness. Napleton will pay $10 million to settle the lawsuit brought by the FTC and the . Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Some of the employees are rude and not helpful. 235 Reviews. Making you a happy customer is not their goal!! Called in. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. Tell us has your experience with this business or person been good? we have that vehicle on the lot and come and talk to Jessie. The manager Walter prepared Purchase Documents set. BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. BEAUTIFUL CAR WITH LOW MILES! 1105 N Glebe Road, Arlington, VA 22201. Ally bank gave me the reference number. Monday. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles generally cover a three-year reporting period. 185 were here. They are hard to deal with and VERY unprofessional!! Anyone from afar could see that the reason they were doing this was because we left a negative review. Wasted a trip out to Arlington. The police officer asked "how? This is the best way to manage and repair your business reputation. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. International Association of Better Business Bureaus. 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